- Do you know your Veteran status?
- Do you have a veteran ID card?
- Should you receive any benefits from VA, like the GI Bill?
- Do you know what healthcare benefits you have earned?
If you do not know the answer to even one of these questions, the Department of Veterans Affairs (VA) has established the Women Veterans Call Center just for you.
The WVCC staff is trained to provide women Veterans, their families, and caregivers information about VA services and resources.
The call is free and you may call as often as you like, until you have the answers to your questions.
The Call Center is available Monday through Friday 8 AM to 10 PM ET, and on Saturday from 8 AM to 6:30 PM ET.
Call, Chat, or Text Now Available.
Women Veterans can now connect with the WVCC through text messaging.
Similar to the existing call line and online chat, women Veterans will be connected with WVCC representatives who can answer general questions about benefits, eligibility, and services specifically for women Veterans.
By offering more ways to reach WVCC representatives, women Veterans can choose the most convenient way to get the information they need.
WVCC chat allows women Veterans to go online and chat via real-time messaging with a WVCC representative.
This new service enables women Veterans to text and anonymously chat with a WVCC representative.
To get started, text 1-855-829-6636.
As both the chat function and text messaging are anonymous, please do not use personally identifiable information such as social security numbers. The WVCC online chat and text messaging is available Monday through Friday 8 a.m. – 10 p.m. ET, and on Saturdays from 8 a.m. – 6:30 p.m. ET.
She’s your guide to VA.
All the representatives at the Women Veterans Call Center are women, and many are Veterans themselves.
In addition to linking women Veterans to information, the Women Veterans Call Center makes direct referrals to Women Veteran Program Managers (WVPM) located at every VA medical center.
The Women Veteran Program Manager helps the woman Veteran coordinate services.
What will happen when I call the WVCC?
- You will be connected to a trained VA woman staff member.
- Call center staff will conduct a brief screening to assess your needs.
- Women Veterans will be provided personalized information regarding health care services, VA benefits and services, and a package of information will be sent to their home.
- You can call for yourself or for a women Veteran you know.
- The call is free and confidential.
- Contact information will be requested so staff may follow-up.
Over 672,000 women Veterans served.
VA has found that women Veterans underutilize VA care, largely due to a lack of knowledge about VA benefits and available services and their eligibility for them.
In response, the Call Center contacts women Veterans to let them know about the services they have earned.
Since its launch, the WVCC has received nearly 82,796 inbound calls and initiated 1,297,595 outbound calls, resulting in communication with 672,815 Veterans through talking or leaving a message.
What will happen when I receive a call?
- A trained WVCC staff member will identify themselves as working for the VA and ask if it is a good time to talk.
- She will then ask if you are aware of your eligibility for benefits.
- Women Veterans will be provided with information regarding health care services, VA benefits and services available, and a package of information will be sent to their home
- Contact information will be requested so staff may follow-up.
Frequently Asked Questions
1. Who can use the Women Veterans Call Center?
Any woman Veteran or person that has questions about services and benefits available to women Veterans in the VA may use the Women Veterans Call Center.
2. Can I call the Women Veterans Call Center if I am not registered with VA or enrolled in VA health care?
Yes, any women Veteran can use the Women Veterans Call Center, even if you are not registered with the VA or enrolled in VA health care.
3. How do I know when I should call the Women Veterans Call Center?
You should call the Women Veterans Call Center if you have any questions about VA services or health care available to women Veterans.
You may also call the Women Veterans Call Center if you have concerns about your current VA health care services.
4. How would I know if I am considered a Veteran?
You may be considered a Veteran If you served on active duty in the armed forces of the United States and was discharged or released under conditions other than dishonorable.
You do not need to have wartime or combat experience to be considered a Veteran.
5. How do I use the Women Veterans Call Center service?
Simply call 1-855-VA-Women (1-855-829-6636) to be connected with a Women Veterans Call Center representative.
Hours of operation are Monday through Friday 8:00 a.m. to 10:00 p.m. ET and Saturday, 8:00 a.m. to 6:30 p.m. ET.
6. How do I use the Women Veterans Call Center chat feature?
Women Veterans can access WVCC chat through the Women Veterans Health Care Web site (www.womenshealth.va.gov).
The Women Veterans Call Center chat tab is located on the right-hand side of the website.
7. Is there a cost to call the Women Veterans Call Center?
No. The telephone number is a free service.
8. Who answers my call to the Women Veterans Call Center?
VA contact representatives are women, and some representatives are Veterans. All representatives are trained to provide information as it relates to services and benefits available to women Veterans.
9. Can I contact the Women Veterans Call Center if I am already receiving care in the VA?
Yes. If you prefer, the Women Veterans Call Center representative can help coordinate care with your regular health care providers by connecting you with the Women Veteran Program Manager at the VA Medical Center closest to you.
10. What happens when I call the Women Veterans Call Center?
When you call the Women Veterans Call Center, you will receive direct assistance from a trained VA contact representative. Representatives are here to assist you with your questions, concerns and provide you with resources. The contact representatives will work with you to provide you with the best course of action.
To better serve you, they may ask for information such as your name, telephone number and your address. Contact representatives can provide direct referrals for VA services and help fast-track appointments with a Women Veterans Program Manager.
11. What should I do if I have trouble connecting when I call the Women Veterans Call Center?
If you have trouble connecting with the Women Veterans Call Center, please check your phone connection. If you are in a medical emergency or suicidal crisis and cannot connect, please call 911.
12. Why should I enroll for VA health care benefits?
Women Veterans should enroll for health care benefits to ensure they receive the comprehensive benefits package offered through VA’s national health care system.
VA offers comprehensive medical care, including any necessary medical outpatient and inpatient services.
Veterans can apply for VA health care enrollment by completing VA Form 10-10EZ, which takes about 15 minutes. VA will then process the online or mail-in application. The 10-10EZ can be obtained by call the Women Veterans Call Center at 1-855-VA-Women (1-855-829-6636). You may also visit or call any VA health care facility or Veterans benefits office. Please visit the Resource Locator at http://www.va.gov/landing2_locations.htm to find the facility nearest you.
13. What VA health care resources are available to women Veterans?
The VA provides a full continuum of health care, including comprehensive primary care (care for acute and chronic illness and gender-specific care), specialty care, mental health care, disease prevention and screening, emergency care, and women’s health specialty care (e.g., advanced breast and gynecological care, maternity care, and some infertility treatments).
In addition, VA offers services such as inpatient medical/surgical/mental health care, physical rehabilitation, substance abuse treatment, long-term care, and pharmacy benefits.
For more information on VA services provided to women Veterans, call 1-855-VA-WOMEN (1-855-829-6636).
14. What are the most common reasons people call in to the Call Center?
To learn about benefits and eligibility and to discuss issues they face like homelessness, maternity care, Military Sexual Trauma, and environmental exposures.
15. Do you have issues you cannot resolve over the phone? If so, what is the process for addressing those issues?
At times, there are issues that the Call Center cannot immediately resolve.
In those cases, we research the best course of action/ locate the appropriate resources and call the Veteran back to help her address her issues and concerns.
16. What should I do if I am in crisis?
Call the Veterans Crisis Line.
The Veterans Crisis Line is a Department of Veterans Affairs (VA) resource that connects Veterans and Service members in crisis and their families and friends with information and qualified, caring VA responders through a confidential, toll-free hotline, online chat, and text messaging service.
Veterans and their families and friends can call 1-800-273-8255 and Press 1, chat online at www.VeteransCrisisLine.net, or send a text message to 838255 to receive support from specially trained professionals, 24 hours a day, 7 days a week, 365 days a year.
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